Customer Service Specialist

Job Locations US-PA-Lititz
ID
2020-29005
Facility
Akeso Talent Engagement - Lititz, PA
Type
Contract to Hire
Shift
Days

Overview

Our client in Lititz, PA is looking for motivated and experienced customer service representatives for a first shift, customer-focused opportunity!

 

The Customer Service Representative is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

Responsibilities

  • Ability to deliver ‘delightful’ customer service experiences and build customer satisfaction and loyalty
  • Strike a positive and cooperative tone with both customers and coworkers
  • Possess positive attitude, is upbeat, outgoing and confident
  • Be self-reliant and dependable, ability to work independently and as a team
  • Be patient, stress tolerant and show empathy
  • Ability to thrive in a lively working environment and multi-task
  • Ability to accept constructive feedback
  • Possess ability and/or some experience in presentation capability to individuals, group and leadership audiences
  • Ability to mentor peer group in best practice standards
  • Must be a team player, self-starter and have demonstrated initiative
  • Must be able to build and/or retain excellent customer relationships
  • Must possess an ability to problem solve and resolve customer complaints
  • Must possess ability to up sell our products and our company, possess a sales aptitude, be passionate about our products and our customers
  • Must possess basic reading, writing and arithmetic skills (reading/math comprehension)
  • Must be able to do some travel
  • Service oriented, actively looking for ways to help people
  • Meet quality and productivity and behavior expectations

Qualifications

  • Must have a High School Diploma or GED
  • Must be flexible to work varied shifts ranging anywhere from 8 a.m. to 6 p.m. Monday through Friday.
  • Possess excellent listening skills/ability to analyze for resolution, and be solution oriented
  • Must possess above average verbal and written communication skills, proven soft skill abilities/proficiency, a strong attention to detail, and an interest in preventing errors
  • Demonstrate critical thinking and decision making abilities
  • Must possess demonstrated competency in Windows (*Outlook, *Word, *Internet Explorer, Excel and PowerPoint)

Other Desirable Skills:

Computer skills required: Database and Contact Management (Salesforce); Spreadsheet
Software (Google); Word Processing Software (Google); Electronic Mail Software (Google);
Communication (Hangout/Zoom), Accounting Software (Great Plains), ecommerce (Magento),
Appointment Scheduling, Employee Management (ADP).Phone Systems, Live Chat

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