The position will perform various functions inclusive of Software Installation Engineering, and Quality Assurance within a project team tasked to deploy AMOS.
Exhibit subject matter expertise on the low-level design of a product
Understand the product's entire technology stack
Understanding relational database fundamentals and working knowledge of the product data model
Understand the interdependencies between the product and other products within the enterprise
Configuration and testing of the software package at the headquarters staging environment
Supporting the end users through UAT cycles
Physical installation of the software package in the vessels' production environments; travel approximately 15% - 20%
End user support during stabilization & operational support
Support of production like development & test lab environments
1Create and maintain relevant product documentation
Secondarily, the position will be asked to support the lead within a product team tasked with innovation and release management, inclusive of:
Management of a product back log of defects and enhancements
Digesting requirements & user stories
Estimation of incoming technology requests and cost/benefit analysis
Context Definition and Solution Sketching
Maintaining a relationship and driving a schedule with product vendors
Execution and evolution of the product road map
Building test cases to evaluate nonfunctional requirements
Ensures there is accurate and current documentation of all existing and new products
3rd Level Production Support
Stays abreast of trends in the marketplace to ensure the product's competitive position.
Excellent written and verbal communication
Proficiency with MS Office and Project systems tools
Proficiency in generating SQL queries and scripts. -
Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines.
Adept at independently conducting research and understanding when escalation to a manager is appropriate and escalating in a timely manner.
Ability to learn, understand and apply new technologies independently and with training.
Self-motivated and able to work independently, as well as on a team environment.
Sensitivity to an environment which may collect and maintain data relevant to GDPR, PII regulations.
Preferred Skills & Technology Experience:
5 years Application Software Delivery Life Cycle, Implementation, and Support
1 year VMware vCenter Implementation and Supporting Custom OVF Image templates
1 year Airwatch Implementation and Support Rapid Software deployment on mobile devices
1 year AMOS setup and management
1 year SOTI Pocket Controller for Android configure and support
AMOS version 8.4 or version AMOS 10 preferred.