• Technical Business Relationship Analyst

    Job Locations US
    Akeso Talent Engagement
    Perm Placement
  • Overview

    A Business Relationship Analyst/representative is accountable for strategic alignment one or more business unit(s) at our partner for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management.  Trusted advisor and IT point of contact for business stakeholders.  Provides consulting level support and guidance throughout key initiatives.  Acts as advocate on behalf of business stakeholders to ensure IT services and solutions achieve business objectives through effective use of technology. Responsible for overall health of the IT-Business relationship.


    • Establishes and maintains a strategic relationship with customers at different levels including upper management.
    • In-depth knowledge of business practices and works collaboratively within IT and Business Operations to identify opportunities for increased revenue or process efficiencies.
    • Research and analyze new technology trends to identify new business opportunities to drive revenue.
    • Presents new ideas, solutions and tactical enhancements to Sales that drive the business¿ agenda of increased revenue and conversion (ie. Conduct vendor demos, new small projects, high level scope, etc)
    • Functions as the liaison between external vendors, business representatives and internal/external development areas
    • Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget.
    • Leads estimation through successful completion of projects within product functional area
    • Establishes project success criteria and post launch financial results.
    • Creates executive level presentations as needed
    • Maintains relationship with IT Shared Services to drive the following: Resolve end user issues, Current and accurate data loads, Maintain high system uptime, Implement systems upgrades, and troubleshoot issues
    • Research and analyze business problems to determine if RPA solutions are advisable and available.
    • Define and maintain scope and requirements for each bot including detailed process flow charts and documentation for changes and new development
    • Analyze business needs and processes, providing measure of savings and ROI for replacing human tasks with bot
    • Liaison with business owners for bot test plans and testing activities. Ensure the test strategy and test plans adequately cover the requirements. Support the planning and execution of testing. Participate in RPA proposal creation and evaluations
    • Ensure standards compliance and institutionalization of best practice Constantly evaluate the RPA strategy and approach to identify areas of improvement
    • Work closely with business experts to document and define business cases and best uses for RPA
    • Perform any actions needed in support of the functional processes, programs and services



    • Requires a Bachelors degree in a related field, specialized training, or equivalent work experience.
    • At least 4 years working in a Business Analyst or Project Management role in IT Environment with significant customer exposure.
    • Intermediate level understanding of Hyperion reporting
    • Demonstrates a wide degree of creativity and strong problem solving skills.
    • Excellent verbal and written communication skills.
    • Proven ability to collaborate with business resources, technical peers and management.
    • Demonstrates strong knowledge of business systems and processes across specific area of responsibility.
    • Experience creating and documenting business process flows
    • Experience with business process modeling, use case modeling
    • Experience with Robotic Process Automation preferred
    • Hands on experience in Visio, Excel, and PowerPoint


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