• Help Desk Specialist

    Job Locations US-PA-Harrisburg
    ID
    2018-12250
    Category
    Akeso
    Facility
    Akeso - Harrisburg, PA
    Type
    Contract
    Shift
    Days
  • Overview

    Akeso Talent Engagement excels in providing IT, Healthcare and Executive Level staffing solutions.  Over the past year, our team placed more than 2,000 candidates for over 25 clients across the country. With corporate Headquarters based just outside the city of Harrisburg, we’re knowledgeable on the recruiting challenges both locally and nationally. In an industry that’s saturated with your pick of staffing agencies, clients and candidates chose to work with us because our focus is on finding the best solution, not just closing a deal. Not only will we find you talent, but we’ll work with you to retain it. To put it concisely, we are passionate about aligning talented people with great opportunities.

    Responsibilities

    Desktop Support Job Duties:

    The Helpdesk Analyst resource will provide support to end-users for their use of Personal Computer hardware, software, and applications, including Microsoft Windows operating systems and Microsoft Office suite.

    The agency has standardized on Windows 8.1 operating system and Office 2013 for all agency desktop and laptop computers. The agency is implementing Windows 10 on approximately 450 clients. Treasury in-house software, other PA state agency software and business partner software is also utilized. The resource is expected to assist/troubleshoot any Windows OS, MS Office, peripheral or basic network related issues that end users may encounter as well as access rights and login issues.

    To be considered for the position, candidates MUST display experience providing significant troubleshooting support for Windows Operating Systems and for the full Microsoft Office suite of products. Specific experience working with technical staff and helpdesk case management is required.

    Excellent verbal and written communication skills are required for this position.

     

    Required education and support experience:

    • Computer Information Systems associate’s degree or technical school equivalent 
    • Microsoft Windows Operating Systems - 3 years; Windows 8.1, Windows 10 preferred - at least 6 months.
    • Microsoft Outlook, Word, & Excel - 3 years Office 2013 preferred
    • Microsoft Internet Explorer 11 – 1 year 
    • Personal Computer desktop, laptop, tablet - 3 years 
    • Printers – 1 year
    Desired proficiencies and experience: 
    • Microsoft Access & PowerPoint 
    • Microsoft SharePoint 
    • Google Chrome and Mozilla Firefox 
    • Visual Basic 
    • Active Directory 
    • Windows 10 
    • Windows Server 
    • Systems Center Configuration Manager 
    • Networking (wired and wireless) 
    • Security

    Qualifications

    Desktop Support Skills and Qualifications:

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